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  ENG / ITA

LEGAL INFO

SUMMARY

  1. CUSTOMER RIGHTS

  2. PRICING

  3. DELIVERY

  4. PAYMENTS

  5. OWNERSHIP OF INFORMATION

  6. INFORMATION ACCURACY

  7. WARRANTY

  8. PRIVACY

  9. EXCHANGES AND RETURNS

  10. RESPONSIBILITIES AND LIABILITIES

CUSTOMER RIGHTS

Cicli Maestro complies with the EU Distance Selling Regulations: our customers are sacred and safe. You won't get ripped off, you'll get your bicycles and we'll sort out any problems you may experience. You have the right to unconditionally return any goods purchased from Cicli Maestro (see Returns) up to 14 days from receipt.

In order to purchase goods from Cicli Maestro you must be minimum 18 y.o.


PRICING

Prices indicated on the website include VAT (Value Added Tax) charged at the rate appropriate to the goods' country of origin (Italy; VAT=20%). VAT does not apply to orders that are to be shipped outside the E.U. or to Tax Free areas. These areas will be priced and billed with VAT deducted. Please note that local tax and customs duty may apply. For full details please consult your local Customs office.

All prices indicated exclude shipping costs.

Whilst we do our best to ensure prices are up to date and correct, errors may occur and in this case you will be contacted before your order is shipped.


DELIVERY

We will confirm the shipping date (including tracking number) by issuing you a shipping notice via e-mail.

Delivery will take place within 15 working days after the date of order unless specifically otherwise agreed at the time of making the order. The 15 working days refer to the day items are given to the express courier for actual shipment.

The place of delivery is as stated in the order confirmation.

If we cannot meet the estimated delivery date indicated in the order confirmation and the revised delivery date will exceed 10 days from the original date of order, then we will contact you to advise you of a proposed new date for delivery. If you refuse the revised delivery date and we are unable to deliver the product(s) within 10 days from the original date of your order or prior to the specifically agreed delivery date if applicable, then you may cancel the order without charge and obtain a full refund.


PAYMENTS

At Cicli Maestro we have taken several steps to ensure that your payment is processed confidentially and accurately.

Payments are exclusively possible by PAYPAL, which is the simplest, quickest and most secure way of paying online, chosen by millions of e-commerce users worldwide. All you need is a PAYPAL account, which you can obtain in a few minutes at www.PayPal.com

The only information regarding our customers residing on our servers are those related to personal data, which we need to recognise you and to deliver your purchases. On our Cicli Maestro server there are no information regarding payments, which are exclusively on the www.PayPal.com server. The only exception to this rule is in case you request a refund on a product and it is therefore necessary to pay an amount on you PayPal account (see also the Excahnges and Returns section below)



OWNERSHIP OF INFORMATION

Cicli Maestro creates the majority of pictures and descriptions for the website. This information is copyright of Cicli Maestro and may not be used by any other party without express permission of Cicli Maestro. The Cicli Maestro website is provided for use only for viewing by an end user. Taking of any content or prices by automated processes, such as spidering, will be deemed as a breach of copyright and is expressly forbidden except where specifically agreed with Cicli Maestro or where Cicli Maestro had expressly requested the process.


INFORMATION ACCURACY

Cicli Maestro is committed to working flawlessly, however we may incur in mistakes, typos or technical inaccuracies. We are putting a lot of time and effort into describing and photographing the products we sell, but mistakes may occur so let us know if you see or read something that isn't correct. If you have purchased something based on a picture or description on the website which turns out to be incorrect we will be happy to replace or refund the product (please refer to the Exchanges and Returns section above).

Colours on screen are electronically generated, so they may differ from real ones, and their perception can be heavily influenced by background materials, finishing, light conditions and the computer screen you visualize them from. Therefore, Cicli Maestro cannot guarantee that the colours used on our products are reproduced truthfully on this website.

Changes to our Terms and Conditions can be decided unilaterally and without prior advice to third parties: we will always post those changes on this page so that you are always updated.


WARRANTY

All goods purchased from Cicli Maestro are covered by a 24 months full warranty. Warranties cover manufacturing faults and defects including poor workmanship.

If you feel that the products you have purchased from Cicli Maestro has developed a fault, please contact us before returning goods as many problems may be solved without you incurring postage costs. Please address any request to the following email address, not beyond 60 days after you have discovered the fault:

aftersales@ciclimaestromilano.com

As it is in our interest to have a happy customer, we will try our best to deal with faulty items in the quickest way. Please know in advance that our warranty does not cover:

  • failure or damage due to misuse such as, but not limited to incorrect installation, poor maintenance, abuse or neglect, using the product for something other than its intended purpose, alteration of the product unless expressly permitted in writing by Cicli Maestro.

  • general wear and tear on tyres, inner tubes, brakes, brake and gear cables, brake pads, light bulbs, chain rings, chains, cassettes, rims, batteries etc.

  • corrosion and/or deterioration caused by material fatigue defined as the natural breakdown of materials that occurs after extended use.

Also, please remember that:

  • warranty is non transferrable and applies to the original purchaser only.

  • a proof of purchase is required with all potential warranty claims.

  • any item that is repaired or replaced under warranty will be covered by a period equal to the remaining warranty period of the original part.

  • usage during competitions, events, circuits or activities other than those for which the bicycle/component has been conceived will greatly reduce its useful life and is not covered under warranty.

  • costs incurred as a result of loss of use, as well as labour charges for part replacement or changeovers are not covered.

  • you must always install, repair and use your product in strict compliance with the instructions given by Cicli Maestro in written, along with the product (owner's manual) or on the website ciclimaestro.com. Failure to do so might damage the products and cause a serious accident.


PRIVACY

At Cicli Maestro we are committed to protecting your privacy.

In general, you can visit Cicli Maestro without revealing any information about yourself. We do collect information regarding visitors to our Web site. Some information is required in order to process orders, for example. We analyze this data for trends and statistics to help us provide you with a better service.

When you make an online order, we need to know your name, e-mail address and delivery address. This allows us to process and fulfil your orders and to notify you about your order status. We will also require a mobile telephone number in case we or the courier need to contact you, in order to help with the delivery of your goods. You have trusted us by giving us these details and we promise not to use these details for any other reason other than processing your order or informing you about the products and services of Cicli Maestro. We will not pass any of your details on to third parties for profit or otherwise.

If you have a Cicli Maestro account but do not wish to receive our newsletter or e-mails regarding our products and services, you can remove your address from the E-mail list in the Newsletter section of this website

Cookies usage: cookies are text files which are stored on your computer. Cicli Maestro's website uses these files to remember you from your last visit, what items you have purchased and various other things which are all in place to make the site easier to use. All shopping websites use cookies and without them the site would not work.


EXCHANGES AND RETURNS

By conforming to the EU Distance Selling Regulations, we offer a flexible returns policy and are happy to accept products back for a refund or exchange if they don't fit, you've ordered the wrong bicycle, the product is damaged or faulty upon receipt or does not correspond to what you have ordered (we all make mistakes!), a part is missing or you simply don't like what you've received.

Returns must be notified within 14 working days after items receipt, by communicating your intention to return or exchange the product to the following email address:

aftersales@ciclimaestromilano.com

A response to your re-mail will be generated within 72 hours. Goods must be returned within 14 days from receipt. They must be in original packaging and packed to prevent damage during transit, and they must not be fitted or used.

Cicli Maestro will reimburse the amount paid to purchase the returned product, excluding shipping costs. The e-mail message regarding the return of a product must contain the following information:

  • invoice number and date;

  • in case of partial return, description and quantity of returned products;

  • bank account details, for us to issue payment note to customer within 30 days from the receipt of customer's refund request.

Cicli Maestro will give you directions on how to send your items back, through which carriers and to which address and will notify via email upon receipt of goods. You will then receive a refund within 31 days from goods' receipt.

In case of exchange, Cicli Maestro will carry out your instructions as indicated on your return email, and notify you with a new order confirmation form.

 

RESPONSIBILITIES AND LIABILITIES


We accept no liability for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time or for any indirect or consequential loss or damage of any kind however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

Our liability in connection with any product purchased through our site is strictly limited to the purchase price of that Product.

Cicli Maestro cannot guarantee that the information contained in this website meet every country's regulations or that products sold through it are allowed for sale or for road use under all jurisdictions.

Road use of bicycles is submitted to local regulations and Cicli Maestro bicycles may require further adaptations versus their original configuration to comply with them (e.g. braking; lighting systems; acoustic signalling).


   
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